Angel's Courier Services Ltd members are required to agree to and abide by the following terms and conditions-
Packages-
Angel's Courier will receive and sign for any packages that are delivered to our Miami, Florida office via:
- United States Postal Service
- FedEx, UPS, DHL, or any other courier service
- In Person/Hand Delivery
Examples of such packages may include online, phone purchases or items ordered via catalog.
Prohibited Items-
Trinidad and Tobago Customs & Excise have placed restrictions on shipping certain items to the islands.
The following items are prohibited from being shipped via air freight:
- Ammunition and weapons - to include firearms, knives, and swords
- Animal skins
- Bamboo articles
- Camouflage clothing or equipment
- Cash
- Hazardous materials - to include tear gas, pepper spray, poison, fireworks, corrosive cleaning solutions, flammable liquids or solids such as lighters or matches, pressurized containers, or alcohol or any item with alcohol listed as an ingredient
- Honey
- Illegal substances
- Live plants and perishables
- Pornographic materials
- Wet cell batteries
Package and Shipment Restrictions-
- Shipping costs are calculated based on whichever is greater between the actual weight and the volumetric weight
- Angel's Courier will not accept and pay for Cash on Delivery (C.O.D.) shipments at our Miami, Florida office
- Our office in Miami will not accept opened or damaged packages. We will notify you if your package arrives in this condition
- According to new Trinidad and Tobago Customs and Excise mandates (effective March 31st, 2012), all air and sea shipping cargo carrier companies must submit their detailed shipping manifests (lists) for each shipment online to the new Terminal Operated System (TOS) prior to arrival in Trinidad. As a result, Angel's Courier must provide our air freight cargo carrier with prompt and accurate information (description, declared value, weight, package dimensions) contained in an invoice for each package prior to it being shipped to Trinidad and Tobago
- An invoice must accompany all packages we receive at our Miami, Florida office. Proper invoicing will allow packages to be cleared quickly through TT Customs, while unsuitable paperwork could result in a delay to your package delivery. Angel's Courier Members will be contacted if their package arrives without its original invoice. Members will be responsible for providing the proper information regarding package description and declared value for Angel's invoice creation and processing of package to be shipped (if no original invoice accompanies a shipment, an additional invoice processing fee will be charged.
- Items that are imported for personal use will be considered "non-trade" with a value no greater than $3000.00US dollar. Any charges that are required to clear your "non-trade" packages will be paid up front by Angel's Courier. Members will be billed for all clearance fees upon delivery of their package(s)
- Shipments with a value greater than $3000.00US dollar will be deemed "trade" shipments, or packages imported for commercial use. These shipments will require additional documentation, in order to clear customs
Limitations of Liability-
- Angel's Office in Miami will assume responsibility for your package upon arrival and not prior to that time. We are not liable for opened or damaged packages, nor for the damage or loss of package items prior to arrival
- We are not responsible for Member errors, such as an incorrect declaration of the value of goods or incorrect addresses
- Angel's Courier is not liable for damages, losses, or packages that are delayed due to circumstances beyond our control. These could include acts of nature, terrorism, government, or public authority
- Angel's Courier is not responsible for consequential loss. Such loss may include a loss of income or business opportunity due to packages that are lost, damaged, delayed, or undelivered
- Angel's Courier is not responsible for the amount of Duty and/or VAT charged by Trinidad and Tobago Customs and Excise on a shipped package
- It is the Member's responsibility to obtain any special approvals that may be required to clear certain packages (for example: a Food and Drug Stamp). Angel's Courier will inform you immediately if any of these are necessary. Rent will be charged on packages left in the courier bond for more than two (2) days
- Packages that are not securely packed or that contain items on our Prohibition Item List cannot have a claim processed
- According to new Trinidad and Tobago Customs and Excise mandates (effective March 31st, 2012), all air and sea shipping cargo carrier companies must submit their manifests for each shipment online to the new Terminal Operated System (TOS) prior to arrival in Trinidad. Members will be responsible for providing any necessary documentation for packages that arrive in Trinidad without invoices attached. You will be notified if your package arrives at our Miami, Florida office without the proper paperwork
- Angel's Courier Members will be automatically billed the annual renewal rate when the Member's account renewal is due
- Angel's Courier reserves the right to terminate this agreement by giving Members four (4) weeks notice.
Payments-
- Angel's will pay all TT Customs & Excise Duties and Value Added Tax charges in advance, on behalf of our Member that is required to clear your packages. The Member will be billed all charges upon delivery in detail, such will be reflected in the invoice
- All package deliveries are on a C.O.D. basis and every effort will be made to contact via email the Member regarding these charges prior to delivery
- Members are required to open all packages in front of the Angel's Courier agent to insure that all pieces are received whole and in good condition
Storage of Packages in Trinidad & Tobago-
- United States Postal Service
- Angel's Courier will store packages on your behalf, and at your request, for a period of up to two (2) weeks. Any package that remains unclaimed beyond two (2) weeks will be charged a storage fee.
- After thirty (30) days from receipt, any unclaimed packages will be discarded
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